Frequently Asked Questions

Q. How often should I have my instrument serviced?
A. Generally, we like to see instruments once a year for general maintainance & tuning, but really it depends on how much the instrument is played on a regular basis. 

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Q. What's the turn-around time on service?
A. Obviously, all repairs and service can differ in turn-around time. From a quick-fix while you wait, to an instense customized refurbishment, it all depends on the severity and complication of the service. Lighthouse handles instruments by appointment so you'll know exactly when your instrument will be serviced and when you should have it back in top condition. No more dropping it off and having it wait on a shelf until a technician can "get to it". When we take your instrument at it's appointment, it means we are ready to service YOUR instrument specifically.

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Q. When's the best time to get my instrument serviced for quick turn-over?
A. Spring (March, April, May). Most people have their instruments serviced in the fall before school starts, creating a large work-load and moderatly longer turn-around times. 

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Q. How much does it generally cost?
A. All repairs and services are uniquely different (as is your instrument). The best way to find out how much your repairs or service may cost is to give us a call, drop by, or use our online form to recieve an estimate by e-mail. 

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Q. Why do some of your used instruments come with a new mouthpiece and case?
A. If an instrument sits for a period of time, mold, bacteria, or bugs often get into the case liner. It is very hard to get out. We find it's safer for you and easier for us by providing a new case and mouthpiece.